Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
typical systems, procedures and logistics for on site management including:
contractor communication mechanisms and protocols (e.g. main liaison person within a venue, hierarchy of control, walkie-talkie options)
running sheets and how they are used
the importance of and techniques for managing stress and time during the operation of an event
characteristics of written contractor documentation including event order and other technical specifications
problem solving
negotiation skills in specific relation to time constraints of on-site activities
safety/risk issues associated with the movement of numbers of people at meeting and event venues.
Linkages to Other Units
This unit has strong linkages to the following units and combined training and assessment may be appropriate:
THHGGA09B Manage projects
THTFME06A Manage event contractors
Critical Aspects of Assessment
Evidence of the following is critical:
ability to manage the on-site operation of a meeting or event including all aspects of preparation, set up, operation and move out
knowledge of the range of issues and problems that may arise during the conduct of meetings/events.
Context of Assessment and Resource Implications
Assessment must ensure:
project or work activities that allow the candidate to manage the on-site aspects of a meeting or event within an appropriate venue on more than one occasion to ensure that skills in dealing with a range of circumstances is demonstrated
involvement of a team of operational staff involved in delivering a meeting or event
involvement of suppliers of equipment and services
realistic ratios of operational staff to delegates and guests
presence of commercially-realistic time pressures related to the operation of an event
use of meeting and event operational documents and equipment.
Assessment Methods
Methods must be chosen to ensure that the skills required to manage on-site event operations can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
evaluation of the operational efficiency and service quality at an event site-managed by the candidate
evaluation of reports prepared by the candidate on the event management process, including the issues and challenges associated with delivering effective outcomes
review of documentation such as running-sheets and other site management plans prepared by the candidate
review of staff or supplier briefing documents and reconfirmation checklists prepared by the candidate
written and oral questioning or interview to test knowledge of management procedures and systems, meeting and event documentation requirements and negotiating techniques
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key competencies are built into all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Checking all aspects of the event or meeting set up against the pre- arranged agreements (3)
Communicating Ideas and Information
For example:
Providing a pre event briefing to operational staff and suppliers
Discussing problems with operational staff and providing advice on how to solve (3)
Planning and Organising Activities
For example:
Developing plans for on-site management. Preparing service reconfirmation checklists (3)
Working with Others and in Teams
For example:
Providing instructions to operational team members, briefing and de briefing suppliers and staff (3)
Using Mathematical Ideas and Techniques
For example:
Checking capacity of venue outlets against numbers of registrations
Checking and signing accounts in accordance with supplier agreements (1)
Solving Problems
For example:
Identifying room set up deficiencies and discrepancies in supply of equipment and taking prompt action to rectify the situations (3)
Using Technology
For example:
Creating and collating a computerised running sheet (1)
Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
typical systems, procedures and logistics for on site management including:
contractor communication mechanisms and protocols (e.g. main liaison person within a venue, hierarchy of control, walkie-talkie options)
running sheets and how they are used
the importance of and techniques for managing stress and time during the operation of an event
characteristics of written contractor documentation including event order and other technical specifications
problem solving
negotiation skills in specific relation to time constraints of on-site activities
safety/risk issues associated with the movement of numbers of people at meeting and event venues.
Linkages to Other Units
This unit has strong linkages to the following units and combined training and assessment may be appropriate:
THHGGA09B Manage projects
THTFME06A Manage event contractors
Critical Aspects of Assessment
Evidence of the following is critical:
ability to manage the on-site operation of a meeting or event including all aspects of preparation, set up, operation and move out
knowledge of the range of issues and problems that may arise during the conduct of meetings/events.
Context of Assessment and Resource Implications
Assessment must ensure:
project or work activities that allow the candidate to manage the on-site aspects of a meeting or event within an appropriate venue on more than one occasion to ensure that skills in dealing with a range of circumstances is demonstrated
involvement of a team of operational staff involved in delivering a meeting or event
involvement of suppliers of equipment and services
realistic ratios of operational staff to delegates and guests
presence of commercially-realistic time pressures related to the operation of an event
use of meeting and event operational documents and equipment.
Assessment Methods
Methods must be chosen to ensure that the skills required to manage on-site event operations can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
evaluation of the operational efficiency and service quality at an event site-managed by the candidate
evaluation of reports prepared by the candidate on the event management process, including the issues and challenges associated with delivering effective outcomes
review of documentation such as running-sheets and other site management plans prepared by the candidate
review of staff or supplier briefing documents and reconfirmation checklists prepared by the candidate
written and oral questioning or interview to test knowledge of management procedures and systems, meeting and event documentation requirements and negotiating techniques
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key competencies are built into all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Checking all aspects of the event or meeting set up against the pre- arranged agreements (3)
Communicating Ideas and Information
For example:
Providing a pre event briefing to operational staff and suppliers
Discussing problems with operational staff and providing advice on how to solve (3)
Planning and Organising Activities
For example:
Developing plans for on-site management. Preparing service reconfirmation checklists (3)
Working with Others and in Teams
For example:
Providing instructions to operational team members, briefing and de briefing suppliers and staff (3)
Using Mathematical Ideas and Techniques
For example:
Checking capacity of venue outlets against numbers of registrations
Checking and signing accounts in accordance with supplier agreements (1)
Solving Problems
For example:
Identifying room set up deficiencies and discrepancies in supply of equipment and taking prompt action to rectify the situations (3)
Using Technology
For example:
Creating and collating a computerised running sheet (1)